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Shipping and Returns

 SHIPPING 

All international parcels sent overseas by Endora Jewellery Design are shipped via DHL Express, with tracking email updates, & signature upon delivery. Please enter your details & address in english only. Please note we do not ship to Russia.
 Australia
USA, Canada & NZ
UK,Europe & Asia
Rest of the world
$10 Registered Post
$20 DHL Express
$24 DHL Express
$45 DHL Express
$12 Express Post
Free over $175
Free over $175
Free express post orders over $80
1-7 days arrival
2-4 days arrival
2-6 days arrival
2-6 days arrival

 


Customs and Clearance Charges

Endora Jewellery Design does not accept financial responsibility for additional customs charges or import duties you may encounter after your purchase has been made. Every country has import thresholds and import taxes and duties and the customer is responsible for being aware of any additional taxes or duties that may be applied during the delivery of their order.
If a customer refuses to pay customs fees/import duties and their parcel is returned to us no refund of shipping costs will be provided.
If the customer desires the parcel to be re-shipped additional shipping costs will be incurred. 

Returns and Exchanges

No returns on earrings due to health and hygiene reasons.
No exchanges on earrings due to health and hygiene reasons.
No refunds will be provided however if you would like to exchange an item (excluding earrings), Endora Jewellery Design will offer a gift card for the full amount, less any shipping costs.
To receive a gift card all pieces must be returned within 5 days of receiving and must be undamaged, unworn and without any scratches etc,
Return shipping costs are the customer's responsibility and we recommend trackable return shipping as Endora Jewellery Design is not responsible for lost returned parcels and will not provide a refund on lost parcels.

 Faulty Items 

All items are checked before shipment and are made with love to ensure a high level of quality. In the rare case that breakage occurs during shipment please contact Endora Jewellery Design at endorajd@bigpond.com with a photo of your piece. 

Faulty items are assessed case by case. If damage has occurred due personal wear & tear, mishandling or not caring for the item it will not be covered under our warranty.

Endora Jewellery Design is not responsible for refunding an item if the customer has simply changed their mind or no longer wishes to follow through with the order.
Endora Jewellery Design is not responsible for refunding an item if it has been lost in the post.
Endora Jewellery Design is not responsible for personal breakage, damage, wear and tear.
Endora Jewellery Design is not responsible for items that go missing within Australia & internationally.
Endora Jewellery Design is also not responsible for addresses that are entered incorrectly, so please ensure you check all entered information at checkout.
Endora Jewellery Design will only reimburse shipping on a faulty item up to $25 AUD.
Endora Jewellery Design holds the right to charge a restocking fee of up to 20% if for some reason the order is cancelled.

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